FAQ
| 1. How to buy eve isk? |
| You have two options: easy mode and normal mode. On our homepage, you just fill out the form, then 'Buy Now'. That's the easy mode. You can also select the game firstly, select the game server secondly, select the currency and quantity thirdly, then 'Buy Now'. That's the normal mode. |
| 2. The process of buying is safe? |
| Buying in-game stuff is risky. Nonetheless, we know much about how to deliver safely. More than 99.5% of our orders were successfully completed. The worst situation we'd met was the EVE ISK was confiscated. None of our buyers told us they got suspension or a ban. |
| 3. How long does the delivery take? |
| Normally, it takes 1 hour after you confirm your order. In most cases, we can deliver in 30 minutes. However, it need some more time when accidents happen. We recommend you ask our reprentatives if we have enough products on stock and when we can deliver. |
| 4. How to finish the delivery? |
| A delivery man will log into the same game on the same server as you do and will contact you in game. Take EVE ISK for example, we mostly contract with you in EVE Online. Sometimes, we Give Money directly. |
| 5. When is your customer service available? |
| Our Live Help is available nearly 24/7.You can contact our livehelp any time you feel convenient. Or you can Email us at: jxsrhfcj@hotmail.com for general questions regarding your order status. |
| 6. VIP membership level management policy |
| OCCGAMERS，VIP membership level management policy 1、Mission To further improve OCCGAMERS membership management system and provide real benefits to all game players, our company is going to set up VIP level management policy on the time of grand opening. 2、VIP Level and Discount A、VIP members are divided into 4 levels: VIP2 VIP3 VIP4 VIP5 B、VIP membership discount. VIP2：2% discount VIP3：4% discount VIP4: 6% discount VIP5: 8% discount 3、VIP membership evaluation and qualification criteria OCCGAMERS members can apply level upgrade based on the following accumulative spending amount: A、Upgrade to VIP2 when accumulative spending amount reaches $500. B、Upgrade to VIP3 when accumulative spending amount reaches $1000. C、Upgrade to VIP4 when accumulative spending amount reaches $2000. D、Upgrade to VIP5 when accumulative spending amount reaches $3000. 4、Other A、User‘s level is VIP1 be default after successful registration. B、Above policy applies to OCCGAMERS which reserves the right of final explanation. |
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